BizTrek Account Deletion Policy

Developer: iDryve (Pty) Ltd

Purpose

This page explains how users can request deletion of their BizTrek account and personal data, in accordance with Google Play requirements and the BizTrek Privacy Policy.

How to Request Account Deletion

Option 1: In App Deletion

• Open the BizTrek app
• Go to Profile
• Select Delete Account
• Confirm the deletion request

Option 2: Email Request

Email: support@idryve.co.za

• Subject: BizTrek Account Deletion Request
• Include:
• Full name
• Registered email or phone number
• Business name if applicable

Requests are verified for security purposes.

Processing Time

Deletion requests are processed within 7 to 30 business days after verification.

Data That Will Be Deleted

• User profile and account data
• Business and operational records
• Usage and system data
• Uploaded documents
• Login credentials

Data That May Be Retained

Certain data may be retained for legal, compliance, or audit purposes, including:

• Financial records
• Security logs

Retention will not exceed 5 years unless legally required.

Important Notes

• Account deletion is permanent
• Deleted data cannot be recovered
• Access to BizTrek services ends once deletion is complete

Contact

Email: support@idryve.co.za

Developer: iDryve (Pty) Ltd
Last Updated: 15 December 2025